What is a CDP ? and How Does It Give Marketers the Coveted ‘Single View’ of Their Customers?
In today’s data-driven marketing landscape, understanding your customer is everything. But with information scattered across multiple touchpoints—websites, apps, emails, CRMs , call centers, and offline channels—getting a unified picture of each customer is no easy feat. That’s where a Customer Data Platform (CDP) comes in. What is a CDP? A Customer Data Platform (CDP) is a centralized system that collects, integrates, and organizes customer data from various sources to create a single, unified customer profile . Unlike traditional CRMs or DMPs, a CDP is built for marketers and designed to combine structured and unstructured data in real time. Think of a CDP as a digital brain that brings together all the fragmented pieces of customer data—demographics, browsing history, purchase behavior, social interactions, preferences—and stitches them into a 360-degree view of each customer. How...